SHIPPING POLICY
Packages are shipped from our warehouse in California via UPS, USPS, or FedEx ground service (which ever cheaper) to arrive within 7 to 10 business days from receiving your order. For additional charges we can expedite delivery to most destinations in 3-4 business days (Express or Overnight rates). Shipping costs are determined by weight and quantity of boxes, and a shipping calculator is provided for all three forms of shipping for your convenience.

RETURNS POLICY
It is Glass Source 420's intention to satisfy our costumers. For this reason, ALL returns, broken, and exchange merchandise must be claimed within 3-4 business days after arrival and receiving. No claims for damaged or missing items can be made after this time frame.

Steps to follow for credits or replacements of the merchandise in question: All returns must be in its original packaging, (vaporizer, ashtrays, grinders, etc.). Original packaging must be free of any defects. Credit or replacement WILL NOT be given to items with any packaging defects. Make sure all items that you receive are working properly. If not, please call or email support@glasssource420.com immediately for returns authorization. Broken Items: To claim a broken item you received, you have to take a picture of the item, and e-mail to support@glasssource420.com, with invoice and item number within 2 business days after arrival and receiving. Digital scale returns must include all accessories and documentation (warranty card, user manual, batteries, expansion trays, lids, calibration weights, pouches, battery compartment covers) in order to receive credit on your next purchase. Please note: Scales out of calibration are not covered by the warranty. Please recalibrate scale before attempting to return. Scales that will not calibrate are covered by warranty. All due credits will be applied to customer's account within 5 business days of receiving defective items. Please note that for returns of 3 boxes or more it may take up to 10 business days for credits to be processed. Items that are not damaged will incur a restock fee of $25.00 or 10% of the total, whichever is greater. Glass Source 420 does not refund with company checks, only credit on future purchases or replacements of the items.